![]() Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest ervice depot of Dimplex’s dealer or service agent and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product. (3) For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. (2) Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services. ![]() If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. 12 What Dimplex will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights: (1) Dimplex will in its sole discretion either repair or replace such defective product or part without charge. Limited warranty service requires a proof of purchase of the product. Please have proof of purchase, catalogue/model and serial numbers available when calling. What you must do to get service under this limited warranty Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-88), or 1367 Industrial Road, Cambridge Ontario, Canada N3H 4W3. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by Dimplex or its authorized service representatives) or otherwise altered. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser. The limited 2 year warranty period for products other than fireplace surrounds (mantels) and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 1 year from the date of first purchase of such products. Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of such products. ![]() What this limited warranty covers and for how long. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. ![]() ![]() Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products excluded from this limited warranty. This limited warranty applies to the original purchaser of the product only and is not transferable. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the following models of your newly purchased Dimplex electric fireplace BF45DXP, BF39DXP, BF39STP, BF33DXP, BF33STP and to newly purchased Dimplex fireplace surrounds (mantels) and trims. Products to which this limited warranty applies. ![]()
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